Legal Notice

Legal Notice

  1. Fields of application and modification of the conditions of sale
    These general conditions of sale apply to all orders placed on the nhreurope.com website.
    NH & R SARL reserves the right to adapt or modify these general conditions of sale at any time. In the event of modification, the general conditions of sale in force on the day of the order will be applied to each order.
  2. Our offer
    All offers of products, services and delivery terms, at prices indicated in Euros, are valid in mainland France while stocks last.
    For orders from the European Union, the VAT rate applied is the same as that of France. You will simply have to pay additional shipping costs which will be indicated to you when choosing the delivery method.
    For orders from abroad or the French Overseas Territories, the products will be invoiced excluding taxes and you will have to pay shipping costs calculated according to the country of destination and the weight of the package. Upon receipt of the package, you will have to pay customs duties and local VAT depending on the country of destination. The amount of shipping costs will be indicated to you when choosing the delivery method.
    The items we sell are described and presented with the greatest accuracy. The texts, characteristics, information, drawings, photographic reproductions have only indicative value. They cannot engage our liability in the event of inaccuracy or errors.
    The photos representing the products have only an indicative value due to the alterations that may exist due to their transcription on the site.
    Except in the case of a guarantee, any transaction between NH & R SARL and its customers, not contested within 15 days following delivery, cannot give rise to a complaint.
  3. Order validation and electronic signature
    Any order form signed by the consumer by "double click" constitutes an irrevocable acceptance which can only be called into question within the limits provided for in these general conditions of sale.
    The “double click” associated with the authentication and non-repudiation procedure and the protection of the integrity of the messages constitutes an electronic signature. This electronic signature has value between the parties in the same way as a handwritten signature.
  4. Order
    The order can only be registered on the site if you have clearly identified yourself either by entering your username and password, which are strictly personal to you, or by creating an account on nhreurope.com if you are not yet registered. Any order constitutes acceptance of the prices and description of the products available for sale. The contract is formed when the confirmation of your order is issued.
    As soon as your order is validated, it will be transmitted to our logistics services for processing. You will receive a first automatic acknowledgment email within the hour. But at any time, you can obtain information about your order by contacting us:
  • on the website www.nhreurope.com in the “ my account ” section then “ tracking my orders ” by telephone on 09 83 45 74 90, Monday to Friday from 9:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.
  • by email to contact@nhreurope.com
  • by mail to:

NH & R SARL
 76 Rue Jules Guesde

92300 Levallois-Perret France

  1. Price
    Prices are indicated in euros and take into account the French VAT in force.
    For promotions, the validity period is indicated to you in the product sheet.
  2. Payment and security
    Several payment methods are available to you.

    6.1 By bank card
    Payment is made on the secure banking server of our partner (HSBC). This implies that no banking information concerning you passes through the Nhreurope.fr site. Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank. Payment is collected immediately at the time of ordering.
    Payment security: Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol and never pass unencrypted over the network. Payment is made directly to the bank. Nhreurope.fr has no access to these contact details and does not store them on its servers. For each new order and CB transaction, you will therefore be asked for these contact details.
    We also apply the 3D SECURE protocol. An additional step takes place at checkout. In addition to the bank card number, the card's expiration date and the three-digit security code (printed on the back of the card), you must enter a dynamic one-time use code sent to you by SMS by your bank at the time of your purchase. If your card is not 3D SECURE, Verified by VISA or Mastercard SecureCode compatible, your payment will be rejected and your order will not be honored. In this case, we invite you to contact your bank to obtain a 3D SECURE compatible card.
    In accordance with the Data Protection Act of January 6, 1978, you have, at any time, a right of access, rectification, and opposition to all of your personal data by writing, by mail and providing proof of your identity, to NH & R SARL, 76 Rue Jules Guesde 92300 Levallois-Perret France.


6.2 By bank check
Following the increase in unpaid checks, we no longer accept this online payment method.

6.3 By transfer
In the case of payment by bank transfer, your order is processed upon receipt of your transfer, and after validation. The announced shipping time may vary depending on the time it takes to receive your payment. If your transfer is not received within 8 days, your order will be deleted from our database.

6.4 Reservation of title clause
 The products remain the property of NH & R SARL until full payment of the order by NH & R SARL. However, upon delivery, the risks of the delivered goods are transferred to the customer.

6.5 Failure to pay
NH & R SARL reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration.

6.6 Anti-fraud control
 NH & R SARL controls all orders that have been validated on its site. These controls aim to protect NH & R SARL from abusive practices carried out by fraudsters.
As part of these procedures, our services may ask you for all the documents necessary to release your order: proof of address and debit in your name, etc.
These requests are made by email, then by post with AR, if applicable.
The information provided in the order form is subject to automated data processing. The purpose of this automated data processing is to define a level of analysis of a transaction and to combat bank card fraud and checkbook theft.
The occurrence of an unpaid invoice due to fraudulent use of a bank card will result in the details of the purchase order associated with this unpaid invoice being entered in a payment incident file implemented by our bank. An irregular declaration or an anomaly may also be subject to specific treatment.
In accordance with the Data Protection Act of January 6, 1978, you have, at any time, a right of access, rectification, and opposition to all of your personal data by writing, by mail and providing proof of your identity, NH & R SARL, 76 Rue Jules Guesde 92300 Levallois-Perret France.

  1. Delivery terms and times
    Our order preparation times are around 3 to 10 working days plus transport time. Product availability information on the site is given for information purposes only. Indeed, the gap between the date of your order and the computer processing time of it and validation of payment by credit card (24 hours) or the date of receipt of your payment by check or your transfer. may involve breaks in this interval.

    Likewise, our orders are shipped complete. So, if you order a knife marked available "in stock" and a pan marked "back in stock", your order will be shipped upon receipt of the missing pan.
    The shipping date may vary depending on whether your credit card payment requires verification by our services, or depending on the time it takes to validate your financing in 2 or 3 installments or depending on the time it takes to receive your check.

DELIVERY COLISSIMO and SO COLISSIMO: transport costs depending on the weight and destination of the package. Delivery in 2 to 5 days in mainland France. Free shipping for purchases over €69 including tax for mainland France.

COLLECTION FROM OUR WAREHOUSE: we notify you by SMS when your order is available for collection from our warehouse in Asnières-Sur-Seine. In this case you save shipping costs for your order.
For other countries, delivery costs and transport times depend on the weight, volume of the package and destination and will be announced to you when you place your order.
All packages are shipped Monday to Friday and will be delivered to you against signature (proof of delivery).
No compensation can be claimed if an item cannot be delivered: either following an unforeseen manufacturing stoppage, or following strikes, accidents, natural disasters, inability to obtain supplies or all other causes beyond our control.
The goods always travel at the buyer's risk.
The withdrawal period is 15 days for non-professionals or 30 days if you have subscribed to the Peace of Mind option, with transport and return costs remaining the responsibility of the buyer.

  1. Guarantees - Satisfaction: return conditions
    NH & R SARL undertakes to exchange or refund any item which does not give you satisfaction.

    Return the item within 15 days of receipt of the package to:

    NH & R SARL
    76 Rue Jules Guesde

92300 Levallois-Perret France

Print the returns form on our site to attach it to your package: click here :

Return the item in the box in which it was sent to you or in an identical box (reinforced, same size) if the first has been damaged. Please note, supplier boxes are not made for the transport of goods.
The product must not have been used. All labels must be present on the product for the exchange to be accepted. The product must be in perfect condition in the original packaging.
The package must be sent by Colissimo tracked with delivery against signature. Keep the shipment receipt with the package number in case of loss or theft.
Return shipping costs cannot be refunded under any circumstances (except in the event of a possible error on our part); COD packages will be systematically refused.
Items packaged in Blister or sealed packaging must under no circumstances be opened or unpacked, otherwise they will not be accepted in return.

Please note: We reserve the right to refuse the return if one of the conditions is not respected, the package will then be returned directly to you at your expense.

If you have subscribed to the Peace of Mind option, you have 30 days instead of 15 days to return the product that does not give you satisfaction.

Reimbursement (excluding shipping costs for the original order) is made within four weeks by check letter or by crediting your bank card.

  1. Provision of the Data Protection Act
    At any time, you have the right to access, modify, rectify and delete data concerning you (art 34 of the Data Protection Act of January 6, 1978). When you order, we offer you the opportunity to receive promotional offers. If you wish to receive such offers, simply check the box in the my account - my subscriptions/newsletter section. You can also modify your subscription by clicking on the link at the bottom of each Newsletter or by going to your Lejeune account. You can also make a request to our services by mail to:
    NH & R SARL
    76 Rue Jules Guesde

92300 Levallois-Perret France

  1. Entirety
    In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this will in no way affect the validity and compliance with these general conditions of sale.
  2. Responsibilities and Dispute Resolution
    NH & R SARL cannot be held liable for inconveniences and damages relating to the use of the Internet network, such as a break in service, the presence of computer viruses or external intrusions or more generally any cases qualified as force majeure by the courts.
    In the event of a dispute, an amicable solution will be sought before any legal action. Failing this, any legal action will be brought before the competent courts which the plaintiff may seize at his choice: the jurisdiction of the place where the defendant resides, of the place of actual delivery of the thing or of the place of execution of the service. service.
    These conditions are subject to French law.
  3. Copyrights
    According to the law of March 11, 1957, any reproduction, even partial, of elements of the nhreurope.fr site requires prior written consent from NH & R SARL. nhreurope.fr is the property of NH & R SARL.
  4. Legal Notice
    You are currently on the official website of Maison Lejeune: www.nhreurope.com

    NH & R SARL
    RCS number: 79964734200028
    Intracommunity VAT number: FR21799647342
    Share capital: €6,000
    Website manager: Mr Joaquim DE OLIVEIRA NASCIMENTO
    76 Rue Jules Guesde 92300 Levallois-Perret France

    Modification / Consultation of your customer account
    This allows you to modify your information and choose whether or not to receive our marketing information.

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